Congratulations on the purchase of your new caravan! Our team at Sunseeker Caravans would like to thank you for your business and welcome you to the family.
Although Sunseeker endeavor to make sure that your new caravan is of the highest quality, you can have peace of mind that Sunseeker Caravans warrants your new van for a period of 24 months from the date of pickup of your van. Please keep your warranty information form and a copy of your purchase contract in a safe place. If you require assistance, all warranty repair work must be approved by Sunseeker Caravans and or repaired by Sunseeker Caravans or, carried out by a selected repairer after notifying Sunseeker Caravans.
Caravans are complex vehicles which incorporate several major items. Some of these items are provided by other manufacturers with the skill set to design and manufacture them. Chassis, suspensions, televisions and refrigerators for instance are manufactured separately and carry their own warranties.
The importance of a “shake down” trip – What to know and what to expect.
If you are wondering what a “Shake-Down” trip is, it is a short trip close to home to really get to know how everything works in your brand-new caravan. The purpose of this is to test out all the systems, re-read any manuals if you have forgotten how appliances work from handover day, checking your packing/ travelling checklists etc.
While all care is taken and quality testing is done throughout the manufacturing and dealership delivery process, some systems must be used in the “real world” to be truly tested. Sunseeker Caravans are built and assembled by people, so a tolerance for the “human element” does need to be made. As anyone who has built a house will tell you, there will always be a list of tweaks and adjustments that need to be made and a caravan is much the same. The most important thing is to not store anything to heavy such as wine bottles, breakables etc up high in the overhead cupboards until you have done a few short trips. Cupboards and drawers will need to settle in, and some adjustments may need to be made from the movement of the caravan. This will eliminate unnecessary damages from things falling out from up high.
WARRANTY CLAIMS PROCEDURE
- Please check your Basic trouble shooting guider, in case of appliance fault. There may be something simple to fix your fault without having to log a warranty claim.
- If a warranty claim needs to be logged please use the warranty portal
- This portal allows you to deal directly with the manufacturer and we oversee all warranty claims that are logged.
- Full details of the alleged defect (photos must be provided); and
- Appropriate documentation (such as historical and service maintenance records) to show its use and maintenance.
- The customer must make the Caravan available to Sunseeker Caravans or an authorised repair agent for inspection and testing.
- The customer must bear the cost of the transport of the Caravan to and from Sunseeker Caravans or the authorised repair agent, and all insurance of the Caravan.
- Should you have any issues or not getting the result needed directly from manufacturer please contact Sunseeker Caravans and we will follow up on your behalf.